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Guests waiting for a person
Vaki panel
The one place your business talks to you.
Signed in as ·
- Let Vaki read your website, then correct anything it got wrong.
- Put Vaki on your own page, and name the website it may appear on.
- Say where you want to be told when a guest needs a person.
Nothing to do here yet.
Right now
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Tap a day to choose the set Vaki uses on it. The default set is used on every day with nothing chosen.
Recent changes
Nothing has been changed on the calendar yet.
A set is the group of tours Vaki leads with on the days it is chosen for. The default set is used on every day with nothing chosen.
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New bookings this week
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Reports to look at
The reports list is full. Resolve some so new reports are kept.
Finish setting up
Connect your booking system
Vaki can book guests straight into the system you already use. Which one is it?
Not using one? Skip this: Vaki still answers questions, and hands booking requests to a person.
Finish setting up
The quick way is to let Vaki read your website, just below, and tick what it found. Anything it did not find, type here. Nothing is saved until you press the button.
What you sell
A tour, a room, anything with a price. At least one. Vaki quotes the price exactly as you give it and never converts it.
Next: tell Vaki which website the chat may appear on, then paste the snippet into your page. Until you do, the chat is closed to every website.
Let Vaki read your website
Your own pages disagree
Vaki will not pick one for you. Both answers are below with the page each came from.
Tours on your site that are not in your file
Listed here for you to check. Nothing is added to your tours until you say so.
Your site did not say these
Normal, and not a fault of yours. Type them into the list further down this page.
Nothing on this screen is in your file until you tick it and press save. Correct anything that is not quite right first: what you leave in the box is what Vaki will say.
Vaki on your website
Paste this into your page
Once, anywhere on the page you want it to appear. Nothing to install.
Or a chat bubble in the corner
One line, just before the closing </body> tag of every page. A round button opens the same chat.
Websites allowed to show it
Just the site, not a page on it: https://your-company.is. A site not on this list is refused, which is what stops somebody else putting your Vaki on their page.
This empties the list above. To turn Vaki back on later you name your website again.
Your subscription
Pick the package that fits how busy you are. You can move down a package out of season, and cancel at any time.
Paid by card through Paddle. Icelandic companies can pay by invoice in krónur instead: write to support@vaki.chat. Refund policy.
When a person is at your desk
Vaki keeps answering guests at every hour, and these do not change that. What changes is what it promises: outside your hours it tells a guest when a person is next at the desk, instead of saying somebody will reply shortly.
Times are Iceland time. The clocks here do not go forward or back, so an hour set today is the same hour in December.
To stop using hours altogether, use the clear button. Simply unticking every day is refused, because that would tell guests a person is never coming.
Where guests can reach Vaki
Switch one off and Vaki stops answering there, without touching anything else. The website switch can only turn Vaki off. You turn it back on by naming your site on the website screen above.
Pause Vaki for everything
Take bookings through Godo
In your Godo panel, open Settings, then Marketplace, then API, and press Generate invite code. Tick read and write for bookings, inventory and properties. Paste the code here.
Take bookings through Bókun
In Bókun, open Settings, then Connection, then API keys, and make a key pair. Paste both halves here, and the email Bókun should use for a booking when a guest gives none.
Send guests their booking link
After a booking is confirmed, Vaki can send the guest a link to view, change or cancel it, by email and by text. Give the address of your own booking page, with {code} where the booking code goes. For example https://yourtours.is/booking/{code}. Messages hold no marketing and only go to guests who agreed to receive them.
Use my own Claude key
Optional. With your own key, the cost of the answers goes on your own Anthropic account, not on Vaki's. Make a key at console.anthropic.com, under API keys, and paste it here. If the key stops working (revoked, or out of credit) Vaki stops answering for you and hands your guests to a person. It never switches to Vaki's key.
Where your alerts go
A test needs somewhere to go. Add a destination below first.
Add a destination
A web address from Slack, Discord or Zapier can send alerts to a phone today. Once it is saved, the address is never shown here again, only enough of it to tell two apart.
What you are alerted about
Chats and calls
Only you can see these. Tap a chat to read it.
Questions Vaki handed to you or could not answer, each one listed once. Add the answer and Vaki uses it from then on.
Loading the questions…
No questions waiting. Every guest question was answered, or is already in your info.
Loading your chats…
Keep and show settings
Older ones are removed for good, including ones you have not answered yet. Between 1 and 30 days. Under 7 days asks you to confirm.
Off, only the last three digits of a caller's number are shown.
Reports
When a guest taps Report in the chat, it lands here with the whole conversation and the reported answer marked. Read the guest's note and fix the answer in Answers. Press Send to Vaki to pass it on as a test case with every phone number, email and name replaced.
No reports. Nobody has flagged an answer.
What Vaki did for you
The last 7 days.
0 guest questions answered without you
Answers Vaki held back
0 times in the last 7 days
The first number counts replies Vaki held back. The second counts the times it said it would not answer. Both are at least this many, and possibly a few more.
0 times a guest was passed to you
Languages guests wrote to you in
No guest messages in the last 7 days.
Questions Vaki cannot answer for you yet
Optional, you can skip any of these. Each answer here is one guest question Vaki no longer has to hand off. The list shrinks as you type.
Nothing left. Vaki can answer every question that has a form here.
Questions guests have asked that Vaki could not answer
Add one to your FAQ and Vaki will answer the next guest to ask it.
No suggestions right now. Add one below if there is something you know guests will ask.
Add a question of your own
For anything guests ask that has no field on this page. Vaki will quote your answer verbatim.
Your FAQ
Questions you have added, with answers Vaki gives word for word.
Nothing here yet.
Your own rules
Lines Vaki will not cross for you. Write plain words, one per line. Vaki matches them however the word is spelled out in a sentence, in Icelandic and in English.
Hand this straight to a person
When a guest's message contains any of these words, Vaki does not answer at all. It hands the guest to you.
Never say these words
If Vaki's reply contains any of these, the reply is stopped and the guest is handed to you instead.
How Vaki talks for you
Choices Vaki follows in every reply. Things the reply can be verified against are enforced; the rest are asked for, and Vaki is told so.
Try it Preview
Asks Vaki one question with the settings on this page as they are now. Nothing is saved, and no guest is involved.
Your prices
What Vaki tells guests each thing costs. Change a figure and press Save: Vaki quotes the new one from the next message on. Only the amount changes here. The currency stays as it is.
Your trips
Set each trip's type, region and booking id. Vaki can only book a trip once its booking id is set: clear the id and Vaki asks a person about that trip instead. The order, the featured trips and the only-these switch are under Settings, in Your own rules.
Recent changes
Email me when guests keep asking
When three or more guests ask Vaki the same thing it cannot answer, Vaki can email you the list. At most once a week, and never when there is nothing to say.
Partner booking checks
Other companies, like a travel agency or a hotel, can ask Vaki if there is room on a date. A partner you have given a code word can also check a booking by its reference. This is off until you switch it on.
- Anyone may learn only: yes, yes but only a few places left, or no. Never the exact number of free seats.
- Nobody learns a guest's name, phone, email or payment, or who else is on a tour.
- A partner is recognised only when they say their code word. A phone number alone never counts.
- Vaki stops and passes it to you when the question is unclear, a reference does not match, or someone keeps trying.
- The log never holds a booking reference, a name or a code word.
Your partners
Emails waiting for you
No emails waiting. Vaki has answered everything, or nobody has written.
Bookings
No bookings yet. When Vaki books a guest, it is listed here with the guest's contact details.
Your guests
Nobody is waiting. Vaki is answering everything.